C1Listeningਭਾਗ 2
Sentence completion
ਆਡੀਓ
ਪ੍ਰੀਖਿਆ ਫਾਰਮੈਟ ਵਿੱਚ 2 ਵਾਰ ਸੁਣਿਆ
Complete the sentences with the information you hear.
ਸ਼ਬਦ ਸੀਮਾ: NO MORE THAN THREE WORDS AND/OR A NUMBER
1ਰਿਕਾਰਡਿੰਗ R1
Alex says they prioritised ________ rather than response time.
2ਰਿਕਾਰਡਿੰਗ R1
Maya implies some quick replies mainly involved ________ to the customer.
3ਰਿਕਾਰਡਿੰਗ R1
To reduce irritation, they created a ________ that follows customers across channels.
4ਰਿਕਾਰਡਿੰਗ R1
The key principle Maya highlights is to ________ when speaking to customers.
5ਰਿਕਾਰਡਿੰਗ R1
Their plug-in signals a problem if a case is transferred more than ________.
6ਰਿਕਾਰਡਿੰਗ R1
Agents can spend up to ________ without seeking approval.
7ਰਿਕਾਰਡਿੰਗ R1
Instead of aiming to ‘delight’ customers, agents were told to reduce ________.
8ਰਿਕਾਰਡਿੰਗ R1
After the changes, escalations fell by ________ in six weeks.